Terms of Service

1. Acceptance of Terms

By accessing and using Isolvio, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Acceptable Use

You are granted access to use Isolvio solely for the purpose of backing up and managing your databases as permitted by these Terms. You agree not to:

• Attempt to reverse engineer, decompile, disassemble, or derive the source code of our Service or any component thereof
• Use the Service for any illegal purpose or in violation of applicable laws and regulations
• Attempt to gain unauthorized access to our systems, networks, databases, or infrastructure
• Use the Service in a way that interferes with, disrupts, or impairs its normal operation or functionality
• Share your account credentials with others or allow unauthorized persons to access your account
• Use automated tools, scripts, bots, or other mechanisms to access the Service (except where explicitly permitted by us)
• Violate any intellectual property rights or other proprietary rights of Isolvio or third parties

3. Account Registration

When you create an account with Isolvio, you are responsible for:

• Providing accurate and complete information
• Maintaining the confidentiality of your password
• Accepting responsibility for all activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

4. Pricing and Payments

Free First Backup: Each account receives one free monthly backup. This quota resets on the first day of each month.

Pay-Per-Use Model: Additional backups beyond your free monthly backup are charged on a per-backup basis according to the pricing tier you select (Monthly €0, Weekly €0.50, Daily €1.00, Hourly €2.50 per backup).

Account Top-Up: You add funds to your account through Stripe payment processing. Your account balance is then used to cover the cost of backups beyond your free allocation.

Automatic Charging: When you create or enable a backup job, the service will automatically deduct the appropriate amount from your account balance for each backup run. The cost is calculated at the time the backup is created.

5. Payment and Refund Policy

All payments for account top-ups are processed securely through Stripe. We follow applicable payment and consumer protection regulations in your jurisdiction.

Top-Up Funds: Account top-ups are generally non-refundable once processed and added to your account. Funds added to your account are credits applied to the cost of your backups and cannot be refunded, transferred, or exchanged for cash.

• Unused balance is retained in your account for future use
• If you delete your account, any remaining balance will be forfeited unless required otherwise by applicable law
• We do not issue refunds for unused portions of account balance under normal circumstances

Individual Review: If you have a legitimate concern about a transaction or believe a refund is warranted, please contact us at support@isolvio.com with details of your situation. We will review your case individually and respond within 10 business days.

You are responsible for reviewing your account balance and billing history before completing any top-up transaction. We recommend only adding funds you intend to use within a reasonable timeframe.

6. Negative Balance and Grace Period

If your account balance becomes negative (due to backup costs exceeding your available balance), the following will occur:

• Immediate Notification: We will send you an email notification alerting you that your balance is negative, explaining the situation, and informing you of the 7-day grace period
• 7-Day Grace Period: You have 7 days from the notification date to restore your account balance to a positive amount by adding funds (top-up)
• Backup Job Pause: If your account balance remains negative after 7 days, we will automatically pause all active backup jobs. Your scheduled backups will not run until your balance is positive
• Automatic Resumption: Once you restore your account balance to a positive amount, your backup jobs will automatically resume running according to their schedule
• No Data Loss: Pausing backup jobs does not delete your job configurations. Your backup jobs remain in place and will resume once your balance is restored

We recommend enabling automatic top-ups or monitoring your account balance regularly to avoid service interruptions.

7. Database Size Limit

Each backup is limited to a maximum of 2GB in database size. Attempts to back up databases larger than 2GB will fail. It is your responsibility to ensure your databases comply with this size restriction.

8. Data and Backup Storage

We Do Not Store Your Backups: Isolvio creates backups of your database and transfers them to your designated storage location (S3-compatible or other type of cloud storage that you control) within 24 hours of creation. We do not retain copies of your backups on our infrastructure, and all data is deleted after successful transfer to your storage.

Your Storage Responsibility: You are responsible for:

• Providing valid S3-compatible or other type of storage credentials
• Maintaining your storage account and paying associated storage costs
• Ensuring sufficient storage capacity for your backups
• Managing backup retention policies in your storage

If your storage becomes unavailable or credentials are invalid, backup jobs will fail, and we will send you notifications.

9. Service Availability and Limitations

Service Operation: We strive to maintain reliable and consistent operation of the Isolvio backup Service. However, we do not guarantee:

• Uninterrupted or error-free service availability at all times
• 100% backup success rate under all circumstances (factors outside our control include network issues, storage unavailability, database locks, or connectivity problems)
• Recovery or restoration of all data in every situation

Storage Dependency: Since your backups are stored exclusively on your chosen storage provider, backup success and availability depend partly on the reliability and availability of that provider. We are not responsible for issues with your storage provider's infrastructure or service. We recommend choosing a reliable storage provider and maintaining regular monitoring of your storage account to ensure adequate capacity and accessibility.

Our Responsibility: We are responsible for creating and transferring your backups to your storage location within 24 hours. We are not liable for failed backups, data loss, or service interruptions caused by factors beyond our reasonable control, including but not limited to: network issues, storage provider outages, database unavailability, or other force majeure events.

10. Limitation of Liability

Limitation of Damages: Except in cases of gross negligence or willful misconduct, neither Isolvio nor its directors, employees, or agents shall be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for lost profits, lost revenue, lost business opportunity, loss of data, or business interruption, even if we have been advised of the possibility of such damages.

Cap on Liability: Except for liability that cannot be excluded by law (such as gross negligence or breaches of fundamental obligations), Isolvio's total aggregate liability to you shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim.

Responsibility for Data Loss: You are solely responsible for maintaining backups of your data. While we provide a backup service, you should maintain independent backups and recovery procedures. Isolvio is not responsible for loss or corruption of data resulting from backup failures, storage unavailability, or circumstances beyond our reasonable control.

No Waiver: Nothing in these Terms excludes or limits liability for death, personal injury, fraud, gross negligence, or any matter that cannot be excluded or limited by applicable law (including GDPR and Dutch law).

11. Termination

Termination by Us: We may suspend or terminate your account and access to the Service if you violate these Terms of Service, engage in fraudulent activity, or abuse our Service. Where reasonably practical, we will provide you with prior notice and an opportunity to remedy any violation.

Immediate Termination: We may terminate your account immediately without prior notice if:

• We detect clear fraudulent activity or abuse of the Service
• Your account is used for illegal activities
• You pose a security risk to our systems or other users

Termination by You: You may terminate your account at any time by contacting us at support@isolvio.com. Upon termination, all your backup jobs will be disabled and you will no longer be charged for additional backups.

Data After Termination: Upon account termination, we will delete your account data from our systems within 30 days. Backups stored in your own cloud storage remain your responsibility to manage and delete.

12. Changes to Terms

We reserve the right to modify these Terms of Service. How changes take effect depends on their nature:

• Minor Changes: Clarifications, corrections, or minor administrative updates become effective immediately upon posting to the Service
• Material Changes: Changes that materially affect your rights or obligations (e.g., pricing changes, new fees, changes to the refund policy, changes to service features) will be communicated to you via email at least 30 days in advance of becoming effective
• Your Right to Reject: If you do not accept material changes, you may terminate your account within the 30-day notice period without penalty
• Continued Use: Your continued use of the Service after the 30-day notice period for material changes (or immediately for minor changes) constitutes your acceptance of the modified terms

13. Governing Law and Dispute Resolution

Governing Law: These Terms of Service are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these Terms shall be resolved under Dutch law.

Jurisdiction: You agree that any legal action or proceeding related to these Terms or your use of the Service shall be brought exclusively in the courts of the Netherlands.

Informal Resolution: Before initiating legal action, we encourage you to contact us at support@isolvio.com to attempt to resolve any disputes informally. Most disputes can be resolved through direct communication within 30 days.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: support@isolvio.com